Dispatch lives on a whiteboard and a group text.
A no-heat call at 4pm lands in a text thread. The board is already full, and the office is the only one holding the day together.
✓ Same-day emergency calls
✓ Seasonal maintenance that repeats
✓ Payment collected on site
What breaks first
Most HVAC dispatch problems are not software problems. They are the same four handoffs, done by hand, every day.
A no-heat call at 4pm lands in a text thread. The board is already full, and the office is the only one holding the day together.
When every call is an AC no-cool, the crew fills up before the week starts. Moving one job means calling every homeowner back.
Completion notes, parts used, and photos arrive out of order. Someone retypes them into an invoice, then chases the payment.
Last summer’s tune-ups are still marked due. Nobody sees the list until the customer calls to ask why you never came back.
Start a pilot
Pilot pricing starts with Operator at $39/month. Outfit covers a ten-person crew at $79/month, and the fifth active person moves you up on its own.